Returns & Exchanges

At DELLI, we take pride in sourcing the finest independent food and drink, but if your order isn't quite right, we're here to help. Due to the perishable nature of many our products, returns are typically handled on a case-by-case basis to ensure food safety and quality.

1

Contact Support

Email our customer care team within 14 days of receiving your order, including your order number and the specific items you wish to discuss.

2

Provide Evidence

For items that arrived damaged or spoiled, please attach clear photographs of the product and packaging to help us resolve the issue with the maker.

3

Review Process

Our team will review your request and confirm if the item is eligible for a return or if a direct refund/replacement is more appropriate for perishable goods.

4

Receive Refund

Once approved, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing